Agents Need Worlds, Not Prompts: Inside ScaleEnv’s Synthetic Environment Revolution
Workflow automation has a bad habit of looking impressive right up to the moment it touches reality. A demo agent can summarize a refund policy, draft a polite message, and call a refund_order() tool with great confidence. Then the real workflow asks a boring question: does this order exist, is it within the refund window, has it already been refunded, does the customer’s loyalty tier matter, and should the database state change after approval? ...