Uncertain Terms: Hallucination Scores Are Triage Signals, Not Lie Detectors
Uncertain Terms: Hallucination Scores Are Triage Signals, Not Lie Detectors A support ticket lands on the AI team’s desk: the enterprise chatbot answered confidently, cited the wrong policy, and somehow made the compliance team nostalgic for search boxes. The obvious next idea is to add an uncertainty score. When the model is unsure, route the answer to a verifier. When the score is high, reject the output. When the score is low, let it pass. Elegant. Cheap. Measurable. Also, as usual, a little too clean. ...