When AI Agents Read the Manual: Why τ-Knowledge Exposes the Limits of LLM Reasoning
A customer asks a banking agent to handle a routine request. Freeze a card. Replace a lost wallet. Open a better savings account. Close an old credit card. Apply a referral bonus. Nothing here sounds like artificial general intelligence. It sounds like Tuesday morning in a customer support queue. Then the agent has to read the internal policy, discover which tool exists, verify the customer’s account state, notice that one action blocks another, decide whether the user’s claim needs verification, and make the right database update. ...