Clawing Back the Benchmark: When AI Agents Start Testing Themselves
Tickets. That is where the future of AI agents becomes less theatrical and more irritatingly real. Not in a glossy demo where an agent books a holiday after three polite prompts, but in a helpdesk queue where it must read a ticket, check a knowledge base, update a CRM record, avoid leaking private data, recover from a failed API call, and still produce something a human manager can audit later. ...