TL;DR for operators A model that says “I don’t know” is not automatically trustworthy. It may be cautious. It may be badly calibrated. It may be uncertain for the wrong reasons. It may also be using uncertainty as a very elegant trapdoor. Polite refusal, unfortunately, is still refusal.
Stephan Rabanser’s thesis, Uncertainty-Driven Reliability: Selective Prediction and Trustworthy Deployment in Modern Machine Learning, is useful because it treats uncertainty not as a philosophical mood, but as an operational control layer.1 The key question is not whether a model can emit a confidence score. Most models can emit something confidence-shaped. The harder question is whether that score can decide which cases should be automated, deferred, reviewed, rejected, routed to a larger model, or audited.
...