Opening — Why this matters now The current agentic AI conversation has a very convenient myth: if an AI agent fails, give it a better model, a longer context window, more tool calls, and perhaps a heroic prompt containing the phrase “think step by step” in several places. Then wait for magic. Preferably billable magic. ...
Opening — Why this matters now AI adoption has entered its second, less glamorous phase. The first phase was easy to explain: make the model generate things. Emails, reports, code, dashboards, summaries, customer replies, compliance drafts, market notes, training content. Give the machine a prompt, admire the fluent output, and pretend the future has arrived because the paragraphs are well-spaced. ...
Opening — Why this matters now Every serious AI roadmap now contains some version of the same promise: agents that do not merely answer questions, but perceive a situation, remember what matters, simulate what could happen next, and choose an action. The software industry has given this ambition a polite name: “agentic AI.” The less polite version is: we are trying to make machines behave usefully in environments that keep changing while everyone is still arguing about the requirements document. ...
Opening — Why this matters now Agentic AI systems are currently being sold with a suspiciously comforting ritual: generate an answer, ask the same model to reflect, then ask it to improve the answer. Repeat until the dashboard looks busy. In demos, this feels intelligent. In production, it may simply be a very expensive way to turn correct answers into wrong ones. ...
Opening — Why this matters now The AI industry has spent the last two years trying to turn large language models into workers. The result is a small circus of agents: coding agents, browser agents, research agents, support agents, spreadsheet agents, and agents that appear to exist mainly to summon other agents. Naturally, the next problem is not intelligence. It is management. ...
Opening — Why this matters now The AI agent market is beginning to look like an overconfident airport duty-free shop: everything claims to be premium, every label promises capability, and somehow the thing you need is still hard to find. That matters because the next phase of business automation will not be built from one general chatbot sitting politely in a browser tab. It will involve agent ecosystems: finance agents, customer-support agents, coding agents, compliance agents, research agents, scheduling agents, procurement agents, and a thousand microscopic “I can do that” assistants wrapped in glossy product pages. ...
Opening — Why this matters now The AI industry has a small addiction to the word agent. Add another agent, then another, then a few hundred more, and the slide deck begins to smell faintly of civilization. Somewhere between “workflow automation” and “digital society,” we are invited to believe that scale itself becomes intelligence. ...
Opening — Why this matters now The current agentic AI conversation has a charmingly reckless habit: attach a large language model to tools, add a planner, sprinkle in memory, and call the result an autonomous system. This is not entirely wrong. It is merely incomplete in the way a paper airplane is technically aviation. ...
Opening — Why this matters now The AI industry has quietly moved the goalpost. We are no longer impressed by agents that can “complete tasks.” That problem is, for the most part, solved. Modern GUI agents can navigate apps, click buttons, and execute workflows with remarkable precision. What remains unsolved—and far more consequential—is whether these agents can behave like your assistant. ...
Opening — Why this matters now Everyone is excited about AI agents that can “use a computer.” Few are impressed once they actually try. The failure mode is strangely consistent: the agent understands what you want, but fails somewhere embarrassingly practical—clicking the wrong menu, missing a button, or wandering into a dead-end workflow. This is not a capability problem. It’s a familiarity problem. ...