Learning the Rules by Breaking Them: Exception-Aware Constraint Mining for Care Scheduling
A shift schedule can be perfectly valid and still be a terrible policy manual. Consider a care-facility manager facing an unpleasant Wednesday: several employees have requested leave, available staffing barely covers demand, and somebody must work a day shift immediately after completing a night shift. The manager makes the assignment because residents still require care. The completed roster records what happened. It does not necessarily record what the facility considers acceptable under normal conditions. ...