Agents, Not Tasks: Rethinking Business Processes in the Age of AI
In the quest for smarter automation, businesses have long leaned on rigid workflow engines and task-centric diagrams. But in an increasingly dynamic, AI-powered world, these static pipelines are starting to show their cracks. A new paper, “An Agentic AI for a New Paradigm in Business Process Development,” proposes a compelling shift: reframe business processes not as sequences of tasks, but as networks of autonomous, goal-driven agents. From Flowcharts to Ecosystems Traditional business process management (BPM) operates like a production line: each step is predefined, and systems pass the baton from one task to the next. This works well for predictable operations but falters in environments requiring adaptability, exception handling, or dynamic goal reconfiguration. ...