The Health Bot Failed Before It Answered
TL;DR for operators The paper is useful because it refuses to treat the healthcare chatbot as a lonely little model floating in a lab. It studies AI healthcare chatbot apps as an information infrastructure: an arrangement of access rules, interfaces, subscriptions, support channels, user expectations, and data practices wrapped around conversational software.1 That framing matters because users often encounter the failure before they ever get to the allegedly intelligent part. ...