Resilience

Control towers are good at showing managers what the company already knows. That is useful. It is also the problem. Most supply-chain control towers watch direct suppliers, shipments, inventory levels, and predefined thresholds. They are strongest when the relevant data has already been structured and admitted into the system. But many serious disruptions begin elsewhere: a Tier-3 materials supplier, a Tier-4 regional dependency, a geopolitical event buried in a news article, or a supplier relationship nobody remembered until the factory schedule started looking nervous. ...

Agent teams fail in a very ordinary way. One agent misreads a question. Another repeats the wrong answer with more confidence. A third receives both versions, performs a tiny ceremony of “collaboration,” and returns something that looks more polished than the original error. Management sees five agents instead of one and assumes redundancy has arrived. It has not. Sometimes it is just a committee with better stationery. ...