Metrics vs Minds: Why Your XAI Scorecard Lies to Your Users
Opening — Why this matters now Explainable AI (XAI) has quietly become a compliance requirement rather than a research curiosity. If your model touches finance, healthcare, or hiring, “explainability” is no longer optional—it is audited. And yet, most teams still evaluate explanations using automated metrics that look mathematically clean but are rarely questioned. This paper (fileciteturn0file0) does something mildly uncomfortable: it asks whether those metrics actually align with how humans judge explanations. ...