Product

As agentic AI moves from flashy demos to day‑to‑day operations—handling renewals, filing tickets, triaging inboxes, even buying things—the question is no longer can we automate judgment, but on what terms. This isn’t ethics-as-window‑dressing. Agent systems perceive, decide, and act through real interfaces (email, bank APIs, code repos). They can help—or hurt—at machine speed. Today I’ll argue three things: Alignment must shift from “answer quality” to action quality. Social agents change the duty of care developers and companies owe to users. We need a governance stack for multi‑agent ecosystems, not one‑off checklists. The discussion is grounded in the Nature piece by Gabriel, Keeling, Manzini, and Evans (2025), but tuned for operators shipping products this quarter—not a hypothetical future. ...

If you only measure what’s easy, you’ll ship assistants that feel brilliant yet quietly take the steering wheel. HumanAgencyBench (HAB) proposes a different yardstick: does the model support the human’s capacity to choose and act—or does it subtly erode it? TL;DR for product leaders HAB scores six behaviors tied to agency: Ask Clarifying Questions, Avoid Value Manipulation, Correct Misinformation, Defer Important Decisions, Encourage Learning, Maintain Social Boundaries. Across 20 frontier models, agency support is low-to-moderate overall. Patterns matter more than single scores: e.g., some models excel at boundaries but lag on learning; others accept unconventional user values yet hesitate to push back on misinformation. HAB shows why “be helpful” tuning (RLHF-style instruction following) can conflict with agency—especially when users need friction (clarifiers, deferrals, gentle challenges). Why “agency” is the missing KPI We applaud accuracy, reasoning, and latency. But an enterprise rollout lives or dies on trustworthy delegation. That means assistants that: ...

The one-sentence take A new live benchmark, FutureX, swaps lab-style trivia for rolling, real-world future events, forcing agentic LLMs to search, reason, and hedge under uncertainty that actually moves—and the results expose where today’s “agents” are still brittle. Why FutureX matters now Enterprise teams are deploying agents to answer questions whose truth changes by the hour—markets, elections, sports, product launches. Static leaderboards don’t measure that. FutureX runs as a cron job on reality: it collects new events every day, has agents make predictions, and grades them after events resolve. That turns evaluation from a screenshot into a time series and makes overfitting to benchmark quirks a lot harder. ...