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Thirteen Buckets and a Warning Light

TL;DR for operators Most organizations do not have a feedback shortage. They have a conversion problem. Comments arrive in multiple languages, contain personal information, mix several complaints in one paragraph, and rarely align themselves politely with the categories used in management reports. Human teams then compress this material into a few operational labels, often under time pressure and with rules inherited from whichever spreadsheet survived the last reorganization. ...

July 17, 2026 · 20 min · Zelina
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Who Was Where When? AI Tries to Remember History

Archive work has a very simple-looking question at its center: who was where, and when? That question looks harmless until a machine has to answer it from a century-old newspaper, after OCR has mangled the spelling, the place names have shifted, the language is not always English, and the text only implies the answer through an event, job title, or institutional affiliation. At that point, “extracting information” becomes less like copying a fact from a sentence and more like making a legally cautious inference from a witness who speaks in fragments. ...

February 20, 2026 · 13 min · Zelina