Multilingual AI

Opening — Why this matters now Enterprise AI has a language problem. Not a charming one, like mispronouncing a French menu item with confidence. A structural one. Most companies do not operate in one clean English-speaking universe. Customer support conversations arrive in English, Tagalog, Spanish, Arabic, Thai, Vietnamese, Hindi, Indonesian, Turkish, and whatever dialectal mixture the internet felt like producing that morning. Compliance teams need summaries that preserve local meaning. E-commerce platforms need product search that understands regional idioms. Banks need customer explanations that do not flatten culture into machine-translated oatmeal. ...

Opening — Why this matters now As AI systems inch closer to everyday human interaction, emotion is no longer a “nice-to-have” signal. It is a prerequisite. Voice assistants, mental‑health tools, call‑center analytics, and social robots all face the same bottleneck: understanding not just what was said, but how it was said. Speech Emotion Recognition (SER) has promised this capability for years, yet progress has been throttled by small datasets, brittle features, and heavyweight models that struggle to scale. ...