Experience Is Not Memory: Why Learning Agents Need a Better Feedback Loop
A support ticket goes wrong. A workflow agent chooses the wrong tool. A finance assistant misses a procedural step. The usual response is familiar: add the failure to memory, rewrite a prompt, perhaps ask the agent to “reflect” before trying again. This is useful, in the same way that putting a sticky note on a broken machine is useful. It may prevent the same mistake next time. It does not prove the machine has learned how to improve. ...