Talk Is Cheap, Until It Trains ASR
Talk Is Cheap, Until It Trains ASR Call centers are very good at producing audio. They are much worse at producing clean, labeled, domain-matched, multi-speaker training data. That distinction matters. A business may have thousands of hours of customer calls, branch conversations, medical consultations, field-service recordings, or internal support audio. But most of it is noisy, consent-constrained, poorly transcribed, unevenly distributed across accents and topics, and inconveniently full of humans doing human things: interrupting, pausing, talking over each other, drifting off-topic, and using domain-specific shorthand as if the ASR model had attended the onboarding session. ...