Beyond the Answer: Why AI Still Doesn’t Know What You’ll Say Next
Opening — Why this matters now We’ve spent the last two years obsessing over how well AI answers questions. Accuracy benchmarks. Reasoning benchmarks. Coding benchmarks. Leaderboards everywhere. And yet, in production environments—customer support bots, copilots, multi-agent systems—failure rarely comes from wrong answers. It comes from awkward, brittle, or downright bizarre interactions. The uncomfortable truth: today’s best models can solve problems but still don’t understand conversations. ...