Human-Agent Interaction

Affective Inertia: Teaching LLM Agents to Remember Who They Are A chatbot does not need to forget your name to become strange. Sometimes the stranger failure is tonal. The assistant is patient for ten turns, defensive on the eleventh, apologetic on the twelfth, and oddly cheerful on the thirteenth. Nothing in the user’s goal changed. Nothing in the product specification said “please behave like an emotionally unstable intern with excellent grammar.” Yet the agent flips. ...

Directions are easy until they are not. A visitor walks into a shopping district, hears “go past the clothing store, then continue toward MATCONC,” and starts moving. A human can pause, notice the layout is ambiguous, ask another person, update the plan, and recover. A robot, on a good day, may confidently continue in the wrong direction with the serene composure of a machine that has never been embarrassed in public. ...