
Hive Minds and Hallucinations: A Smarter Way to Trust LLMs
When it comes to automating customer service, generative AI walks a tightrope: it can understand free-form text better than any tool before it—but with a dangerous twist. Sometimes, it just makes things up. These hallucinations, already infamous in legal and healthcare settings, can turn minor misunderstandings into costly liabilities. But what if instead of trusting one all-powerful AI model, we take a lesson from bees? A recent paper by Amer & Amer proposes just that: a multi-agent system inspired by collective intelligence in nature, combining LLMs, regex parsing, fuzzy logic, and tool-based validators to build a hallucination-resilient automation pipeline. Their case study—processing prescription renewal SMS requests—may seem narrow, but its implications are profound for any business relying on LLMs for critical operations. ...