The Goats in the Machine: Why AI Agents Need Contracts, Not Personalities
TL;DR for operators AI agents are leaving the demo booth and entering workspaces: repositories, customer records, procurement systems, legal drafts, financial workflows, support queues, and other places where a charming mistake becomes an operational incident. That changes the evaluation problem. It is no longer enough to ask whether an agent sounds sensible, acts “empathetic”, appears to “understand”, or seems to have “judgement”. Lovely theatre. Terrible control surface. ...