Agents Without Borders: When AI Stops Asking and Starts Acting
Agents are not just chatbots with better manners Workflow automation used to be a polite arrangement. A human clicked a button, software followed instructions, logs were produced, and everyone pretended governance was mostly a documentation problem. Then AI agents arrived and made the arrangement less polite. An agent does not merely answer a question. It may search a database, call an API, write to a CRM, summarize private context, email a supplier, open a ticket, query a payment system, and decide which step comes next. That is the point. It is also the problem. ...