AI for Exception Handling and Escalation Workflows
How to use AI to detect edge cases, trigger the right escalations, and keep human judgment in the loop when standard workflows are no longer enough.
Escalation
Shared Blind Spots: Why Narrow AI Needs an Independent Detector
TL;DR for operators A common deployment pattern assigns routine work to a cheaper or faster specialist and sends uncertain cases to a human or generalist system. The safeguard works only when the monitor retains information that the specialist lacks. If safe opportunities and fatal cases become indistinguishable after the same information is removed, a detector using that incomplete view must capture useful work and miss fatal cases at equal rates. A better confidence score, threshold, or escalation rule cannot recover a distinction that is no longer present. ...