Context Is King: How Ontologies Turn Agentic AI from Guesswork to Governance
A server goes down. Not a poetic metaphor. An actual server. In the paper’s SAP scenario, Server 003 is offline. At first, this sounds like a routine IT incident: check connectivity, inspect logs, restart services, escalate if necessary. The sort of answer a general LLM can produce in tidy bullet points before congratulating itself for being helpful. The problem is that the server is not just “a server.” It runs the LE-DEL module for Logistics Execution — Delivery and Returns. Its failure brings down Dispatching Bay 17. The bay handles high-value shipments. In one prompt variant, downtime can cost $2.4 million in three hours. In another, chemical product containers may pile up against regulatory limits. ...