The Long Conversation Problem: How MAPO Teaches AI to Care Over Time
Customer support has a familiar failure mode: the first answer sounds polished, the second answer sounds patient, the third answer sounds as if the system has quietly forgotten what problem it is solving. The user is still there. The emotional state has changed. The unresolved issue has shifted. The model, meanwhile, keeps producing individually acceptable replies, like a waiter bringing one beautifully plated dish at a time to the wrong table. ...