Digital Transformation

Logos, Metron, and Kratos: Forging the Future of Conversational Agents Conversational agents are evolving beyond their traditional roles as scripted dialogue handlers. They are poised to become dynamic participants in human workflows, capable not only of responding but of reasoning, monitoring, and exercising control. This transformation demands a profound rethinking of the design principles behind AI agents. In this Cognaptus Insights article, we explore a new conceptual architecture for next-generation Conversational Agents inspired by ancient Greek notions of rationality, measurement, and governance. Building on recent academic advances, we propose that agents must master three fundamental dimensions: Logos (Reasoning), Metron (Monitoring), and Kratos (Control). These pillars, grounded in both cognitive science and agent-based modeling traditions, provide a robust foundation for agents capable of integrating deeply with human activities. ...

Artificial Intelligence (AI) has transitioned from a promising concept to a critical driver of business scalability, particularly within complex industries like insurance. Large Language Models (LLMs) now automate knowledge-intensive processes, transforming workflows previously constrained by manual capacity. However, effective AI-driven automation involves more than technical deployment—it demands nuanced strategic adjustments, comprehensive understanding of workflow dynamics, and meticulous validation. In this detailed case study, Cognaptus Insights examines how If P&C Insurance, a leading insurer operating across the Nordic and Baltic regions, leveraged AI-driven Business Process Automation. The study employs Object-Centric Process Mining (OCPM) as an analytical lens, providing a robust framework for evaluating impacts, uncovering subtle workflow interactions, and formulating evidence-based best practices.1 ...