Follow the Heads, Not the Hype: How LLMs Route Deductive Reasoning
Policy rules are boring until a chatbot applies the wrong one. A customer asks whether they qualify for a refund. The rule says refunds require purchase within 30 days, unused condition, and no prior replacement claim. The model answers confidently. It even writes a neat step-by-step explanation. Wonderful. The explanation looks like reasoning. It may even be correct. ...