Metrics vs Minds: Why Your XAI Scorecard Lies to Your Users
Scorecards look objective until a user reads the explanation Scorecards are comforting. They turn a messy judgment into a neat row of numbers: sparsity, proximity, plausibility, trust score, completeness. The model team can rank explanation methods. The governance team can file the validation report. The product team can say the system is explainable. Everyone gets to leave the meeting before dinner. ...