Customer Support Copilot Demo
How to position a customer support copilot demo as grounded agent assistance rather than autonomous customer-service replacement.
Copilot
Copilot at Work: How Generative AI is Quietly Rewriting Job Descriptions
TL;DR for operators A new Microsoft Research paper does something more useful than another round of “AI will change everything” bingo: it looks at roughly 200,000 anonymised U.S. Bing Copilot conversations and asks which work activities people actually use generative AI for.1 The result is not an automation forecast. It is a map of where AI already touches work. ...