Logos, Metron, and Kratos: Forging the Future of Conversational Agents
TL;DR for operators Conversational agents are moving from polite text boxes into operational systems: booking, triaging, recommending, retrieving, judging, escalating, and occasionally making a confident mess with impressive formatting. The useful lesson from these two papers is simple: enterprise agents cannot be trusted just because they can reason, remember, or call tools. Those are necessary capabilities, not sufficient safeguards. A serious agent needs a fourth layer: a way to evaluate whether its own decisions and judgments deserve to be used. ...