Opening — Why this matters now The current fashion in enterprise AI is to give agents more tools, more context, and more freedom. The assumption is charmingly simple: if the model can reason, retrieve, plan, and call APIs, then the organization becomes more adaptive. Add a dashboard, call it orchestration, and wait for productivity to bloom like a suspiciously well-funded greenhouse. ...
TL;DR for operators Most companies trying to “add AI agents” to operations are still thinking in task boxes: receive request, validate request, route request, process request, update system, send notification. That is familiar. It is also exactly the habit this paper wants to disturb. Azarijafari, Mich, and Missikoff propose a business process model built around goals, objects, and agents, not around fixed task sequences.1 In their framing, a process is not primarily a diagram of who does what next. It is a set of desired business states, the information objects that represent those states, and the agents capable of producing or transforming those objects. ...