When LLMs Read the Room: Predictive Process Monitoring Without the Data Buffet
Back office teams rarely suffer from a shortage of opinions. They suffer from a shortage of completed cases. A bank wants to know whether a loan application will require costly rework. A hospital wants to know whether an emergency-department case will need laboratory processing. An operations manager wants to know how long a running case will take before it becomes tomorrow’s apology email. Predictive Process Monitoring, or PPM, is supposed to help with exactly this kind of question. It looks at event logs and predicts what will happen next: total completion time, future activities, process outcomes, delays, exceptions. ...