When Empathy Needs a Map: Benchmarking Tool‑Augmented Emotional Support
Opening — Why this matters now Emotional support from AI has quietly moved from novelty to expectation. People vent to chatbots after work, during grief, and in moments of burnout—not to solve equations, but to feel understood. Yet something subtle keeps breaking trust. The responses sound caring, but they are often wrong in small, revealing ways: the time is off, the location is imagined, the suggestion doesn’t fit reality. Empathy without grounding turns into polite hallucination. ...