Whispering Feelings: When ASR Models Learn to Read Emotion
Voice systems have an awkward problem. They are getting better at hearing words, but words are not always the message. A customer says, “Fine.” A patient says, “I’m okay.” A caller says, “No problem.” The transcript is calm. The voice may not be. For call centers, mental-support triage, voice assistants, social robots, and compliance monitoring, that gap is not poetic. It is operational. ...