AIOps

A cloud incident does not arrive politely. It does not say, “Hello, I am a memory leak in service X, beginning at 14:03, propagating through service Y, and pretending to be a latency spike somewhere else.” That would be useful. Naturally, production systems prefer theatre. So when companies imagine AI agents taking over cloud Root Cause Analysis (RCA), the promise sounds almost unfairly attractive. Give the agent logs, metrics, traces, a Python executor, and a large enough model. Let it inspect the evidence, reason through the causal chain, and return the faulty component, incident time, and failure reason before the human on-call engineer has finished the second coffee. ...

A server goes down. Not a poetic metaphor. An actual server. In the paper’s SAP scenario, Server 003 is offline. At first, this sounds like a routine IT incident: check connectivity, inspect logs, restart services, escalate if necessary. The sort of answer a general LLM can produce in tidy bullet points before congratulating itself for being helpful. The problem is that the server is not just “a server.” It runs the LE-DEL module for Logistics Execution — Delivery and Returns. Its failure brings down Dispatching Bay 17. The bay handles high-value shipments. In one prompt variant, downtime can cost $2.4 million in three hours. In another, chemical product containers may pile up against regulatory limits. ...