A prediction looks harmless when it is presented as “just information.” A loan officer sees a default-risk score. A doctor sees a survival estimate. A welfare caseworker sees a predicted probability of program success. The model does not press the button. The human still decides. Everyone in the room can therefore relax, at least until the audit committee arrives with coffee and regrettable questions. ...
Trust is expensive. Not in the sentimental sense. Nobody needs another panel discussion about “building trust in AI” with soft lighting and three executives saying “responsible innovation” in different suits. Trust is expensive because, in real decision workflows, earning it can cost performance. That is the unpleasant little mechanism behind Align When They Want, Complement When They Need! Human-Centered Ensembles for Adaptive Human-AI Collaboration, a 2026 paper by Hasan Amin, Ming Yin, and Rajiv Khanna.1 The paper studies a familiar human-AI failure pattern: an AI assistant may be useful precisely when it disagrees with a human, but disagreement can reduce the human’s willingness to rely on the assistant later. A model that corrects people too aggressively may become technically helpful and behaviorally ignored. A model that agrees too much may become trusted and useless. Charming tradeoff. Very workplace. ...